Frequently Asked Questions
What is the average turn-around time for content?
The average turn-around time for content is 3-5 business days. We commence work on a project once we've received payment, either through Google Checkout or Paypal, and once you've provided us with a detailed creative brief. The brief is typically sent to you at the same time as your quote. Do note that turn-around time can vary depending upon the overall size and scope of the project.
How long do I have to review and approve my content?
In order to effectively streamline our processes, we request that clients provide feedback regarding their content within 5 business days of receipt of the project. This helps us to facilitate your needs as well as the needs of our copywriters. Since you're entitled to revisions, it's most helpful if we receive feedback in a timely manner so that the content and nature of the project are still fresh in the copywriters' minds. If the size and scope of the project warrants a longer review period, then this is something that our sales team and PM can address and discuss upon initiating the project.
What happens if I do not review my content within 5 days?
If you do not review your content within the conditional 5-7 business days, then you forfeit the opportunity for revisions and we consider the project closed. In order to provide you with a quality product, we require feedback in a timely manner so that the copywriters working on your project still have your content and your parameters fresh in their minds.
What do your editing services include?
Our in-house editing team reviews all instructions and documents associated with your project to ensure that concept application is aligned with the information that you initially provided. From here, the editing team fixes grammatical errors and sentence structure to ensure that we deliver a product that flows smoothly and reads naturally.
How many rounds of revisions do I get and what do revisions entail?
We offer each client three rounds of revisions on any given project. Our goal is to ensure that we provide you with a product that you can use and a service that you can rely on. Often times, clients are not positively certain of how they'd like their content to read until after they've reviewed an initial draft. We understand that tone and style convey different meanings to different clients, and that the need for revised content does occur. We try to minimize the amount of revisions that we need to perform in order to streamline the process for you by having all clients complete a creative brief prior to beginning work on a project.
Why do I need to fill out a creative brief?
We understand that every client's time is valuable, and that time is money. Because different types of content, the definition of tone and style, and many other pertinent copywriting elements have unique meanings for each individual client, we require the completion of a creative brief to ensure that we're addressing your needs and your vision as closely as possible from the initial stage of your project. The more direction that you provide us with, the more effectively we can guide our copywriters; from here, we can all work together to successfully help you achieve your content goals.
Why do I need a project manager assigned to my account?
Our project management team is here to facilitate your needs in a timely and efficient manner. If the scope of your project is quite vast and the volume of content is 5 pages or more, then we highly recommend taking advantage of our project management services. Our project management team works on the following tasks:
- Keyword Research
- Title Creation
- Project Plans
- Quality Control
- Project Delivery
With a dedicated project manager assigned to your account, you can rest assured that your needs and objectives will be addressed and met with detail.
How can I get my project completed satisfactorily the first time around?
In order to get your project completed properly the first time around, please fill out the creative brief as robustly as possible. If you supply us with ample information and a clear path of direction, then we can effectively guide our copywriters to ensure that you're presented with a product that meets your needs.
I've completed one project and want to order more content. How do I accomplish this?
First, we appreciate your business and we're glad that you're satisfied with our service and look forward to delivering you with additional quality products. In order to generate a new quote, contact our sales team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . A member of our sales team will contact you shortly after receiving your request. Once you've made payment for your new project, your account will be assigned to a Project Manager that will work closely with you in order to complete your project.
How are project costs factored?
Projects can vary significantly depending upon a variety of factors. For example, a webpage describing a company’s product or service requires a deeper level of research and understanding than content that is covering a newsworthy topic from the week. The amount of time, research, and labor that go into a project depends upon the topic, category, and parameters of the project. Research-intensive articles will be at a higher price point than more general, informative content. A sales contact can help to further explain pricing intricacies to you.